SECRETARIAL & ADMINISTRATION
Secretarial and administrative support for your private practice
Practical, day-to-day support with patient administration, appointments, correspondence and the routine tasks that help keep your private practice organised and running smoothly.
WHAT WE CAN SUPPORT WITH
Day-to-day secretarial and administrative support for your practice
Every private practice has different administrative requirements. Support is built around how your practice operates, the systems you use and the areas where additional administrative capacity is needed.
Whether you need support with a particular part of your administration or more comprehensive ongoing secretarial support, we can agree the areas you would like us to manage and work as an extension of your practice.
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Patient Enquiries & Administration
Managing patient enquiries, registrations and routine administration, helping ensure patients receive clear and timely communication throughout their interaction with your practice.
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Booking Management
Managing new and follow-up appointments, clinic bookings, theatre and procedure bookings, changes and cancellations, waiting lists and the administrative coordination required around your patient bookings.
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Medical Correspondence
Preparing and managing clinical correspondence as instructed, including medical transcription and the administrative processing of letters and other practice documentation.
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Clinic Administration
Preparing clinic lists and supporting documentation, coordinating face-to-face and virtual clinics and liaising with hospitals and clinics where administrative input is required.
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Patient Records & Practice Systems
Maintaining accurate patient administrative records within your agreed practice management system and helping ensure information is recorded and kept organised.
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Ongoing Administrative Support
Providing reliable day-to-day administrative support across your practice, following up outstanding tasks and helping ensure routine administration is completed and nothing is overlooked.
FREQUENTLY ASKED QUESTIONS
Questions about Secretarial & Administration
A few of the questions we’re often asked about how our Secretarial & Administration service works.
What types of administrative tasks can you take off my hands?
Support can include managing patient enquiries, booking and changing appointments, maintaining waiting lists, preparing correspondence, medical transcription, updating patient records, clinic administration and liaising with hospitals and clinics.
We can agree which tasks you would like us to manage so that the support fits naturally around the way your practice operates.
Can you communicate directly with my patients?
Yes. Where this forms part of the agreed service, we can communicate directly with patients on behalf of your practice, including responding to routine enquiries, arranging appointments and providing administrative information.
Communication is handled professionally and sensitively, with the aim of providing patients with a responsive and consistent experience of your practice.
What happens when you need information or a decision from me?
We aim to manage as much of the routine administration as possible without creating additional work for you. Where your input or a clinical decision is required, this will be clearly identified and brought to your attention rather than becoming lost amongst routine administrative queries.
Clear processes can also be established for how different types of queries should be handled and when something needs to be escalated to you.
Can you work alongside my existing secretary or practice team?
Yes. The service does not have to replace your existing arrangements. We can provide additional capacity, take responsibility for particular areas of administration or work alongside existing secretarial and practice staff.
The scope of support will be agreed from the outset so that responsibilities are clear and the service complements the people and processes you already have in place.
Still have questions?
Not sure what level of support your practice needs?
Get in touch and we can discuss how your practice currently works, the administrative support you need and which service would be most appropriate.
