MEDICAL BILLING & PAYMENT COLLECTION
From clinical activity to payment received
Managing the billing and payment process across self-pay patients, private medical insurers and other payers, helping ensure activity is billed accurately, payments are monitored and outstanding balances are followed up.
WHAT WE CAN SUPPORT WITH
Managing the journey from billing through to payment
Effective medical billing doesn’t stop when an invoice is raised. We support the wider billing and payment process, from preparing and submitting invoices through to monitoring payments, identifying shortfalls and following up outstanding balances.
Support is built around your existing practice systems, payer arrangements and billing processes, helping provide clearer oversight of what has been billed, what has been paid and what still requires action.
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Patient & Insurer Billing
Preparing and issuing invoices to self-pay patients, private medical insurers and other approved payers, with the appropriate patient, treatment and funding information recorded.
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Insurer Billing & Queries
Submitting insurer claims and supporting the follow-up of billing queries, rejected claims and requests for additional information where required.
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Payment Monitoring
Monitoring payments received against invoices and identifying balances that remain outstanding, helping maintain visibility from billing through to payment.
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Shortfalls & Excesses
Identifying insurer shortfalls, patient excesses and other patient-responsible balances and supporting the appropriate communication and collection process.
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Credit Control & Outstanding Invoices
Following up unpaid invoices and aged debt with patients, insurers and other payers using a professional and patient-sensitive approach.
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Ongoing Administrative Support
Reconciling payments and remittance information against the relevant invoices, helping identify underpayments, unmatched payments and items requiring further investigation.
FREQUENTLY ASKED QUESTIONS
Questions about Medical Billing & Payment Collection
A few of the questions we’re often asked about how our Medical Billing & Payment Collection service works.
Do you manage both self-pay and insured patient billing?
Yes. We can manage billing across self-pay patients, private medical insurers and other agreed payers, working with the funding arrangements and billing processes used within your practice. This can include raising and submitting invoices, monitoring payments, managing insurer queries and identifying patient-responsible balances such as excesses and shortfalls.
How will I know what has been paid and what is still outstanding?
You will receive a monthly billing and payment report providing a clear overview of payments received and balances that remain outstanding.
Alongside this, billing and payments are monitored on an ongoing basis so that unpaid invoices, queries and other issues can be identified and followed up rather than simply being discovered at the end of the month.
What happens when an invoice remains unpaid?
Outstanding invoices are followed up as part of the agreed credit control process. Where an invoice remains unpaid or becomes aged debt, this will be escalated to you, together with the relevant information, so that any further action can be agreed.
Patient balances are approached professionally and sensitively, recognising that payment collection forms part of the wider patient experience.
How do you make sure clinical activity doesn’t get missed?
Where the appropriate information and systems are available, we can help track clinical activity through to invoicing and payment. This provides greater visibility of activity that may not yet have been billed, invoices awaiting payment and items where further investigation or follow-up is required.
The aim is to provide a clearer picture of the whole journey from activity performed to payment received, rather than looking at invoicing in isolation.
Still have questions?
Concerned about your billing or outstanding payments?
Get in touch and we can discuss how your current billing process works, where the gaps may be and what support would help provide better oversight from activity through to payment.
